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Emirates is one of the two of the United Arab Emirates (the other being Etihad Airways). Based in Al Garhoud, Dubai, the airline is a subsidiary of The Emirates Group, which is owned by the government of Dubai's Investment Corporation of Dubai. It is the largest airline in the Middle East, operating more than 3,600 flights per week from its hub at Terminal 3 of Dubai International Airport. It operates in more than 150 cities in 80 countries across six continents on its fleet of nearly 250 aircraft. Cargo operations are undertaken by Emirates SkyCargo.
Emirates is the world's third-largest airline by scheduled revenue passenger-kilometers flown. It is also the second-largest in terms of freight tonne-kilometers flown.
During the mid-1980s, Gulf Air began to cut back its services to Dubai. As a result, Emirates was founded on 15 March 1985, with backing from Dubai's Al Maktoum and its first two aircraft provided by Pakistan International Airlines. With $10 million in start-up capital, it was required to operate independently of government subsidies. Pakistan International Airlines also provided free training facilities to Emirates cabin crew at Karachi Airport. The airline was founded by Ahmed bin Saeed Al Maktoum, the airline's present chairman. In the years following its founding, the airline rapidly expanded both its fleet and its destinations. In October 2008, Emirates moved all of its operations at Dubai International Airport to Terminal 3.
Emirates operates a mixed fleet of Airbus and Boeing wide-body aircraft and is one of the few airlines to operate an all-wide-body aircraft fleet (excluding Emirates Executive). , Emirates is the world's largest Airbus A380 operator with 116 aircraft in service. Since its introduction, the Airbus A380 has become an integral part of the Emirates fleet, especially on long-haul, high-density routes. Emirates is also the world's largest Boeing 777 operator with 133 aircraft in service.
On 25 October 1985, Emirates operated its first flight from Dubai to Karachi and Mumbai, using the Airbus A300B4-200 registered AP-BBM and the Boeing 737-300, registered AP-BCD, both Aircraft lease from Pakistan International Airlines. In 1986, Emirates added Colombo, Dhaka, Amman and Cairo to its route network.
On 3 July 1987, A6-EKA flew from Toulouse to Dubai as Emirates took delivery of its first owned aircraft, an Airbus A310-304. Flights to Frankfurt commenced via Istanbul, London Gatwick and Malé. This was followed by Singapore, Bangkok and Hong Kong.
During its early years, Emirates experienced strong growth, averaging 30% annually. The Gulf War helped boost business for the airline as it was the only airline to continue flying in the last ten days of the war. In June 1991 shortly after the end of the hostilities caused by the Gulf War, Emirates finally managed to acquire slots at London Heathrow. In 1996, Emirates took delivery of its baseline Boeing 777-200, followed by the extended-range version in 1997 and in 1999 the Airbus A330-200 and Boeing 777-300. In 2000, the airline placed an order for a large number of aircraft, including the Boeing 777-300ER and the Airbus A380, and also launched its frequent flyer program, Skywards.
Since then, the airline has continued to expand its fleet and network, with a focus on operating flights to anywhere in the world via Dubai and competing with other major airlines on international routes. Its growth has attracted criticism from other carriers, who claim that the airline has unfair advantages and have called for an end to open-skies policies with the UAE as a result. In 2017, Emirates "renewed its aircraft buying spree" and agreed to buy a number of Boeing's 787 Dreamliners for $15.1 billion. The Wall Street Journal described the deal as a "painful loss" for Airbus. In 2023, Emirates ordered $50 billion of Boeing jets with their sister airline, Flydubai at the Dubai Airshow. Emirates ordered 90 aircraft, including both versions of the new long-haul jet.
In April 2024, Emirates announced its plan to relocate its hub to Al Maktoum Airport (DWC) when the new airport is fully completed.
In 2015, Emirates paid worth AED 2.6 billion (US$708 million), compared to AED 1 billion (US$272 million) in 2014. The government has received AED 14.6 billion from Emirates since dividends started being paid in 1999 for having provided an initial start-up capital of US$10 million and an additional investment of about US$80 million at the time of the airline's inception. The Sunday Times (Emirates boss heads for bigger goals), Times Newspapers Ltd., London, 23 July 2006 The Dubai government is the sole owner of the company, but it does not invest any new money into it or interfere with the airline's operations.
Emirates provides its employees with benefits such as comprehensive health plans and paid maternity and sick leave. Another strategy employed by Emirates is to use profit sharing and merit pay as part of its competency-based approach to performance management. In 2023 and 2024, the group awarded its employees hefty bonuses as their share of the company's profits earned in those years. In 2023, employees got 24 weeks of pay as their bonus, and in 2024, they received 20 weeks of pay. In 2025, Emirates Group awarded its employees a 22-week bonus following a record-breaking profit of AED 22.7 billion—an 18% increase over the prior year.
Commercials reappeared beginning in 2002 and the airline adopted the slogan "Fly Emirates. Keep Discovering" in 2004. In the 2010s, Emirates utilized multiple slogans in its advertising including "Fly Emirates. Keep Discovering", "Fly Emirates To over Six Continents", and "Hello Tomorrow". Emirates currently uses the slogan "Fly Better".
Emirates introduced a new uniform design in August 2008 for its 16,000 staff, designed by Simon Jersey. The offboard uniform includes the Emirates hat, red kick-pleats in the skirts, more fitted blouses, and the return of red leather shoes and handbags. For the onboard uniform, male and female cabin crew wear service waistcoats in place of the previously worn service jackets and tabards. The male flight attendants wear a chocolate brown suit, featuring pinstripes, with a cream shirt and caramel, honey, and red tie. Both male and female pursers wear this chocolate brown color but with no red featured.
Since its formation in 1985, Emirates aircraft have carried a section of the United Arab Emirates flag on the tail fins, a calligraphy version of the logo in Arabic on the engines, and the "Emirates" logo on the fuselage both in Arabic and English. The color scheme used since 1985 was changed in November 1999. This change included the modification of the logotype, the enlargement and movement of the English logo (the Arabic remaining smaller) towards the front of the aircraft, and a different, flowing flag on the tailfin.
In 2022, Emirates launched two commercials featuring a flight attendant standing on the spire of the Burj Khalifa. The first commercial was about the UAE moving to the UK's Amber list in the wake of the COVID-19 travel restrictions. The second commercial was to promote the Expo 2020 event with an Airbus A380, painted in a special livery, circling the woman. The woman in the videos was a qualified stuntwoman dressed as an Emirates flight attendant.
Since 2015, Emirates has sponsored the England-based Spinnaker Tower in Portsmouth on the south coast. Spinnaker Tower rebranded with the name of sponsor Emirates BBC News 5 June 2015 The airline had £3.5 million worth of plans to paint the landmark red, but after discussion with the residents of Portsmouth and Southsea, Emirates agreed the tower was to be colored blue and gold, with red lettering of the Emirates sponsor, Portsmouth's Spinnaker Tower: Unwanted red paint given away BBC News 6 July 2015 for the reason that Portsmouth F.C. (the local football team) is colored blue and rival football team Southampton F.C. is colored red. It is now named "Emirates Spinnaker Tower".
Emirates is the Twenty20 shirt sponsor of Durham County Cricket Club and holds the naming rights to the Riverside Ground, now known as Emirates Riverside, as well as the naming rights to the Emirates Old Trafford Cricket Ground, and is the shirt sponsor of Lancashire County Cricket Club. Emirates was also the major sponsor of the Kings XI Punjab (seasons two-four) and Deccan Chargers (season five), teams of the Indian Premier League, the largest domestic cricket tournament in the world.
Emirates was the primary shirt sponsor of Chelsea from August 2001 until May 2005. Chelsea Flying High with Emirates Deal Sky Sports News Since the 2006–07 season, it has been the primary shirt sponsor of Arsenal (2006 to 2028, including Arsenal's home ground Emirates Stadium), AC Milan since the 2010–11 season, Real Madrid since the 2013–14 season, Benfica since the 2015–16 season, Olympique Lyonnais since the 2020–21 season, and Étoile du Sahel since the 2023–24 season. It was also the primary shirt sponsor of the New York Cosmos. Emirates is also the title sponsor of the FA Cup and Emirates Cup. It was also the primary shirt sponsor of Paris Saint-Germain (until May 2019), and Hamburger SV until June 2020.
In August 2009, the Scottish Junior Football Association announced that Emirates would sponsor its Scottish Cup competition. Emirates is the sponsor of Asian Football Confederation travel and play, in the AFC Champions League and AFF Suzuki Cup. It also sponsors FC Dallas in Major League Soccer.
Football clubs currently sponsored by Emirates
It is also the main sponsor of USA Rugby and the World Rugby panel of international referees.Since 2015, Emirates has sponsored the South African Super Rugby team, the Lions and has the naming rights of the team and the Ellis Park rugby stadium.
It also sponsors the Rugby World Cup since 2007 and the Women’s Rugby World Cup starting in 2025.
On 8 February 2024, Emirates signed a multi-year partnership with the National Basketball Association (NBA) to become the official airline of the league. This deal also included getting the naming rights for the NBA Cup, becoming the Emirates NBA Cup starting in the 2024 season. Additionally, an Emirates patch would be added to NBA referee jerseys.
On 10 October 2024, it was reported that Emirates had relaunched direct flights to Adelaide, South Australia beginning 28 October 2024. The flight resumption to Adelaide was a fourth option for travelers to the United Kingdom or Europe after Malaysia Airlines, Singapore Airlines and Qatar Airways.
In March 2025, Emirates announced plans to expand its Asian network by introducing flights to three new destinations: Shenzhen in China, Da Nang in Vietnam, and Siem Reap in Cambodia. This expansion marks Emirates' fourth gateway into the Chinese mainland and its third into Vietnam. With these additions, the Dubai-based airline will now serve 49 destinations across Asia and the Pacific. This move aims to enhance connectivity and cater to the growing demand for travel in these regions.
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In July 2014, Emirates finalized an order for 150 Boeing 777X aircraft, consisting of 35 777-8s and 115 777-9s, and was expected to become the launch operator for the 777X in mid 2020. In November 2017, it signed a commitment for 40 787-10s, but by early 2019, it was considering cancelling this order because engine margins were insufficient for the hot Dubai weather, in favour of the Airbus A350.
In February 2019, Emirates signed a memorandum of understanding with Airbus for 40 A330-900s and 30 A350-900s, while reducing its total A380 order to eight (with the last one to be delivered in 2022) after which Airbus planned to permanently cease production of the A380. Emirates received the final A380 (registration A6-EVS) built by Airbus on 16 December 2021. It was the 123rd A380 to join the fleet. The delivery officially marked the end of the Airbus A380 production 14 years after the first delivery to Singapore Airlines in 2007.
In November 2019, Emirates announced an order of 50 A350-900s worth US$16 billion that superseded the February memorandum of understanding. Also in November 2019, Emirates placed an order for 30 Boeing 787-9 Dreamliners for a value of US$8.8 billion, while reducing its order of 777Xs from 150 to 126.
In December 2019, Emirates clarified that 11 of its 777X orders were subject to reconfirmation, but the overall number of orders had not been reduced. Being the largest operator of the A380, Emirates maintains its fleet via the MRO subsidiary of Safran, OEMServices.
On 13 November 2023, at the Dubai Airshow, Emirates finalized an order of 90 777X aircraft worth US$52 Billion, including 50 Boeing 777-9 aircraft and 35 Boeing 777-8 aircraft. This brings the total Boeing 777X backlog to 205 aircraft. Another 5 Boeing 787 Dreamliners were ordered, growing Emirates' 787 backlog to 35 – while converting 30 787-9s to 20 787-8 and 10 787-10 aircraft.
On 16 November 2023, also at the Dubai Airshow, Emirates ordered an additional 15 Airbus A350-900s worth US$6 billion, bringing the total of A350-900s ordered by Emirates to 65. The first A350-900 was delivered on November 25, 2024. A350 services began on 4 January 2025, with an inaugural flight to Edinburgh.
On 18 April 2025, it was announced that Emirates would be receiving the new long-range Airbus A350-900ULR, capable of flying over 15 hours non-stop with a range of over . Adelaide will be the first city served, replacing the current Boeing 777-200LR aircraft serving the city.
The airline's Airbus A350s will also include the updated UAE flag on the inner side of the winglets.
The two types of first class seating are the fully enclosed suite with a floor-to-ceiling door and a private suite with doors that close but do not extend to the ceiling. Both suites come complete with closing doors to ensure privacy, a minibar, a coat rack, and storage. They also feature the ICE in-flight entertainment system on a LCD screen in the private suites and a on the fully enclosed suite. The seat converts into a fully flat bed. Private suites are available on three-class and four-class Airbus A380-800 and three-class Boeing 777-300ER aircraft. The fully enclosed suites are available only on newly delivered Boeing 777-300ER aircraft.
On its newly delivered Airbus A380-800, first class features private suites, two shower-equipped lavatories and a spa, and access to the first/business class bar area and lounge. Premium class seating is located on the entire upper deck of the aircraft.
Emirates introduced a new first-class cabin for its Boeing 777-300ER fleet on 12 November 2017 and first flights to Brussels and Geneva on 1 December 2017. The new first-class cabin is configured with six suites on a 1-1-1 layout. Both of the middle suites are equipped with three virtual windows, which are high-definition LCD screens that relay real-time images using HD cameras on either side of the aircraft. Amenities include two minibars placed on either side of the entertainment screen, a 13-inch tablet with a front camera to communicate with the cabin crew and to order room service, and a panel to control the lighting and temperature inside the suite. Emirates has also introduced a new seat in collaboration with Mercedes-Benz, which features a new zero-gravity position. The suites are expected to resemble "a private bedroom on a luxury yacht".
Business class on Boeing 777-200LRs and Boeing 777-300ERs feature seats with a pitch that reclines to , angled lie-flat beds. Amenities include a massage function, privacy partition, winged headrest with six-way movement, two individual reading lights, and an overhead light per seat; in-seat power supply, USB ports, and an RCA socket for laptop connection; and over 600 channels of entertainment on the ICE system, shown on a HD TV screen.
accessed November 1, 2024 shorter than the others, at only long. Business class passengers also have access to an on-board bar at the rear of the aircraft.
accessed November 1, 2024
In December 2020, it was announced that Emirates' new Premium economy cabin would be equipped with Recaro PL3530 seats which were designed exclusively for the airline.
The seats offer a pitch of up to 40 in (101 cm), a recline of 8 in (20 cm) and measure 19.5 in (49 cm) wide. All seats are equipped with a 13.3 in (33 cm) entertainment screen using the Emirates ICE system.
Currently, 22 Airbus A380 aircraft in the Emirates fleet have the new premium economy class cabin. These seats are also set to be retrofitted on the airline's older Boeing 777-300ERs and Airbus A380s as part of a retrofit program of US$2 billion that began at the end of 2022; by the end of the program, 67 Airbus A380s and 53 Boeing 777s will be fitted with premium economy.
Emirates economy class offers a seat pitch on Airbus aircraft and on Boeing aircraft, with standard seat width (except on the Boeing 777 fleet). Emirates has 10 seats per row on its Boeing 777 fleet. The seat features adjustable headrests, a 3000-channel ICE system, and in-seat laptop power outlets on newer aircraft and laptop recharging facilities in galleys in older aircraft. Additional recline is available on A380 economy-class seats.
In 2012, Emirates introduced larger high-definition IFE screens in all classes. The new IFE is the first to be fully high definition, and in economy, the screens are the largest offered by any airline. The new IFE will only be installed on the Airbus A380 fleet and the newly delivered Boeing 777s.
Introduced in 2003, ICE is available on all new aircraft and now features 4,000 channels (on most flights) for all passengers. ICE is found on the airline's Airbus A350-900, Airbus A380-800, Boeing 777-200LR, and Boeing 777-300ER.
In July 2007, Emirates introduced ICE Digital Widescreen, an updated version of ICE. It offered over 1200 channels of selected entertainment to all passengers. ICE Digital Widescreen is available on all Emirates aircraft.
In 2015, Emirates upgraded ICE to the new eX3 version, which included new upgrades that improved the passenger experience, such as a handset with more controls, larger screens, new sockets, some 3,500 channels of movies, TV shows, music, and games on-demand and in multiple languages, new ICE features, such as a Voyager app, Bluetooth audio, and personal video playback. This is fitted on all B777 and A380 aircraft delivered after 2009. The redesigned version, based on Thales's AVANT Up, was introduced in 2025 with its first A350 delivery.
According to Emirates, ICE has received more awards than any other airline in the world for inflight entertainment.
The system is based on the 3000i system from Panasonic Avionics Corporation. ICE provides passengers with a direct data link to BBC News. ICE is the first IFE system to be connected directly to automatic news updates. This is complemented by ICE's Airshow moving-map software from Rockwell Collins. Exterior cameras located on the aircraft can be viewed by any passenger through the IFE system during takeoff, cruise, and landing. Emirates was also one of the first airlines to introduce a high-speed, in-flight internet service along with Singapore Airlines, by installing the Inmarsat's satellite system and became the second airline in the world to offer live international television broadcasts using the same system.
ICE has a link to an in-flight email server, which allows passengers to access, send, or receive emails for US$1 per message. Emirates New Entertainment System Asia Travel Tips, Wednesday 11 April 2007 ICE also supports a seat-to-seat chat service. In November 2006, the airline signed a deal with mobile communications firm AeroMobile to allow in-flight use of mobile phones to call or text messaging people on the ground. The service was first introduced in March 2008.
The ICE system includes movies, music, and video games. ICE offers over 600 on-demand movie titles, over 2000 video on demand and prerecorded television channels, over 1000 hours of music, and over 100 video game titles. ICE can be accessed in more than 40 languages, including English, French, German, Russian, Spanish, Arabic, Chinese, Hindi, Urdu, Persian language, Korean, Tamil, Thai, Dutch, Swedish, Italian, and Japanese. Since 2003, all entertainment options are available on demand to all classes with options to pause, forward, and rewind them.
Emirates began to offer docking capability for Apple Inc.'s iPod portable music and video player in mid 2007. This enabled the device's battery to be charged and integrated with ICE, which could then play music, television shows, or movies stored on the iPod and function as a control system. This feature was removed from Emirates aircraft starting in the late 2010s due to the iPod being discontinued.
In May 2010, Emirates executives denied claims that the carrier does not pay taxes and receives substantial financial assistance from the Dubai government. They claimed that the airline received $80m in cash in the 25 years since the airline was established and this was substantially lower than what other national carriers had received. Maurice Flanagan also claimed that Emirates incurred social costs of around $600m in 2009, and this included municipal taxes to the city of Dubai. The airline also paid a dividend of AED 956m (US$260m) in 2010, compared to AED2.9bn ($793m) in 2009, and each year the Government has received at least $100m in dividends. Emirates also faces competition from other Middle Eastern airlines, mainly Qatar Airways and Abu Dhabi–based Etihad Airways.
Currently, the airline has suppliers set up to supply its flights with SAF in several airports around the world including Paris, Lyon, Oslo, Amsterdam, London, Singapore and its home base in Dubai.
In August 2022, Emirates suspended its flights to Nigeria after it got into a dispute with the government of Nigeria over the repatriation of an undisclosed amount of money from the country. The dispute has since been resolved and in June 2024, the airline resumed its regular flights to the West African nation. Emirates has been sued twice in 2023 for deceptive advertising, once by a New Zealand male passenger and again two months later by a British energy trader. The New Zealand case was awarded in favor of the passenger, and the British case is ongoing.
In August 2023, a Pakistani man sued Emirates for Pakistani rupee 5,000,000 claiming that the airline's service was extremely poor and below international standards. On June 13, 2024, the United States government fined Emirates for $1.8 million for operating flights carrying JetBlue Airways' designator code below over prohibited airspace in Iraq. On November 25, 2024, a Ghanaian businessman, Djanie Kotey filed a lawsuit against Emirates, but was dismised. On December 6, 2024, Emirates was sued by TAF Africas CEO Jake Epelle for Nigerian naira 150 million over human rights violations.
Emirates is one of the few foreign airlines still serving Russia after major carriers pulled out of the country amid sweeping sanctions over the Ukraine war, leading to criticism as a result.
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